Frequently Asked Questions

There’s a choice of Standard or Fast delivery for UK addresses. Standard delivery is 3-5 working days and Fast is 1-2 working days. If you order a product before 2pm on a weekday, we will usually have it packed and sent out that day.

All our Fast delivery parcels are assigned a tracking number and this will be sent as part of your order shipping confirmation.

For more information see our delivery page.

Postage cost is based on weight and Standard Delivery costs either £1.99 or £2.99. For an additional £1 you can upgrade your postage to our Fast Service (1-2 working days). For more information see our delivery page.

In certain circumstances you may need something delivered more quickly than our Fast service; please contact us and we will endeavour to organise a special delivery. This can be a before 10am or 12am service.

For overseas delivery, please see our delivery page or contact a member of our Customer Services team on 01377 337160 between 9am and 5pm UK time Monday to Friday.

Care Instructions are included on every product listing page where applicable. There is a link called ‘product care’ beneath the product description which will open a panel for you to view that information.

You may pay by debit/credit card, through Paypal, Amazon Pay or Klarna. For those who want to pay directly by card, we use a secure 3rd party for credit and debit card processing.

If you choose to pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.

Rydale Clothing is stocked in all Yorkshire Trading stores. The Yorkshire Trading Company has a growing network of 22 retail stores from Northumberland to Leicestershire. See our stockist page.

We have a major presence at many agricultural shows, horse trials, game fairs and county events across the UK from April to September. You can also find us at some indoor Equestrian events from October to December. For more information about where to find us on show, view our Shows & Events page.

If you have a discount code from a show or email, simply enter it at the checkout stage and the discount will apply.

Please note that postage is not discounted.

Most discount codes are valid for the duration of the year of issue.

Discount codes generally cannot be stacked with other discounts or promotional offers available.

All legitimate discount codes are exclusively issued by us, be aware that many external websites actively offer fake discount codes as a means to collect your personal information. These illegitimate codes are not valid on rydale.com.

Team Rydale are currently recruiting for staff to help out during the busy show season. To apply, or if you're looking for placement in other positions, send a CV over and tell us what type of work you're looking for.

For details of this and all other current vacancies across the Company, please visit our Recruitment Page.

We are taking orders from, and post items to Rydale customers in Northern Ireland. Postage prices are outlined on our delivery page.